GoodNotes

human-centered design •  Ux/ui  •  mobile tablet  •  apple ios

overview

GoodNotes is an iOS app designed for students to streamline their note-taking process. They challenged Berkeley Innovation to find a way to boost students' confidence levels while studying with the app.

As a Project Mentor, I assisted and guided four other designers to conceptualize a new feature within GoodNotes to best reassure students in their understanding of a desired academic topic.

logistics

Timeline
January  - May 2022

Team
Ethan Chng
Michelle Deng
Aditya Mavalankar
Xiaowen Yuan

Tool
Figma

process

Competitive Analysis
Contextual Inquiry
User Research
Affinity Map
Persona
Journey Map
2x2 Matrix
User Flow
Wireframe
Prototype

The question

GoodNotes' mission is to empower people with knowledge through digital paper and innovations, whilst making studying efficient and enjoyable.

Thus, GoodNotes bases their success on the success of its users—students, and how well they understand their desired topic. With this in mind, they wanted to solve the following question:

💭
How might we help students using GoodNotes feel more confident that they understand a subject?

🛠 The case study is still under construction... 🚧

Sorry for the inconvenience!
Please check back later for the entire case study*.

*or, if you would rather not wait, shoot me an email to learn more ;)

💡 Reflection & Takeaways

While my role during this semester-long project was to mentor and guide other designers, I, in-turn, learned so much from my team and our clients Rodney and Leo!

Users, users, users. Always go back to the users.

The culture of GoodNotes focuses heavily on UXR and tying every design decision to insights and user habits—and they weren't hesitant on getting us onboard with their culture.

It's important to constantly check the intent of the designs and to make sure they actually address the problem at hand, without creating additional complications. After all, I am designing for the users, not myself.

Designing for an existing system.

GoodNotes is an iOS app used and loved by thousands and more; its app and design system are pretty much set-in-stone. Thus, we had to make sure our designs were well-integrated to the app, neither startling prior users nor disrupting the existing structure, interface, and flow.

Getting inspiration from your surroundings.

While GoodNotes is a digital app, it still highly maintains a physical counterpart—note-taking by hand. Thus, we looked into physical designs and daily experiences for inspiration, which led us to the idea of index tabs ('Tags'). This idea, then, would not only be familiar for users but be intuitive to use.

Digital designs don't mean I should strictly look into the digital realm for inspiration; sometimes, the solution lies more intimate to our everyday lives.